Learn how you. on 20-08-2018 08:53. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. 100 & 194. 8. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. For more tips on how to keep your kids safe online, visit Internet Matters. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Virgin Media takes online safety seriously. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 8. Just sign in to My Virgin Media and change your settings. e. Switched On Families. 123 and 194. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 15-02-2023 21:11 - edited 15-02-2023 21:15. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. 993. Joining in. 9. VPN operates fine for use with : Virus Safe : Enabled. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. 1/help for specific device where Web Safe is not working. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )I have just had VM broadband installed. At Virgin Media, we pride ourselves on our parental controls. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Chatter and natter. . SpeedSince the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. 0. I keep getting the message seen in the attached picture. I'm able to access online account and change the Web Safe Settings. A quick look at this handy picture should help you find the best location. 0 Kudos. Networking and WiFi. Every attempt bounces me back to the 'My Account' page. 159. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Changing network settings to use any Public DNS should re-gain full access for the device. Account - Mobile. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. Switched On Families Swap and share practical advice with other parents cancel. Have a look in the Virgin Media online account. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. . on 10-06-2023 13:58. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. IPCONFIG reports DNS servers as 194. 0 Kudos Reply. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 123. 9. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 100. 140 and not, the expected, 81. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Account - Mobile. 222 and 208. Re: Blocked websites list gets removed. Manual configuration settings for email. on 02-09-2023 18:58. Software developers often fix vulnerabilities in their applications but in order for your devices to benefit from any fix, you need to update the application to the latest version. Click here to view more details on content filters from Virgin Media’s Web Safe. on 10-06-2023 13:58. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. Access your Hub's configuration page - default web address: 192. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. Welcome to the community and thanks for taking the time to post your issue on the forums. Tech Chatter. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. on 23-05-2023 15:19. Expand the Email option. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. For best. To access your Virginmedia. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Thanks for confirming your details via private message . Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Parental controls block websites and applications that you think are unsuitable for your child. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Could I request for some intervention from any of the admin to. Where you put your Hub can sometimes affect its wireless performance. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Email address. Manage Your Account. If you would like the Web Safe settings changed, let us know as this can be a work around for now. cheating, porn, social media etc. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. My Virgin Media makes managing your account easier with all your information in one place. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. 4. 1/help for sp. . Try. Does anyone know if there. Access your bills, diagnose faults and manage your package. Log in to My Virgin Media. Virgin Phone Switchover. Browse Virgin Media Virgin Media Community. I did try to access a restricted site over the WIFI and. SpeedAccess Virgin Media router settings in modem-only mode. . I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. 15-02-2023 21:11 - edited 15-02-2023 21:15. on 18-10-2022 19:33. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. That is very good since the country is not a member of any signal intelligence alliances. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account . Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Parental controls block websites and applications that you think are unsuitable for your child. Virgin Mobile. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 168. Log in to your Virgin Media account using your email address and password. Have also followed the oft-posted link to the 'old' webpage. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Home Phone. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Like a lot of people here it seems. If you want to protect children, then click on the Child Safe filter. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Are you seeing the old UI (left) or the new UI (right). 1. 9. Community Natter. Hopefully when that thread concludes it will also resolve your issue. 29 minutes ago. Go to 192. on 09-09-2023 11:35. Malware can also record or steal information like bank details or account logins. Options. on 27-07-2022 14:17. Reply. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Joining in. Select the correct HDMI input for your box. com 9. To get around this, you need to turn Web Safe off. Stay safe online. 8. Access your bills, diagnose faults and manage your package. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. VPN Apps for all devices and unlimited simultaneous connections. 4. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. You can find more help with your TV settings on your box. 140 and not, the expected, 81. Superstar. Chatter and natter. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. We hope that helps. 4. I have the same problem as well, I have just checked my online security controls and it's all turned off. Web safe provides ultimate protection when using the internet. Account - Cable. 8 & 8. VM BB TV Landline. See for more details. Options. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. In response to Graham_A. 20220328 Joining in Options on 28-03-2022 03:27 Require some help, what I have done so far: Not able to access websafe_setting page (able to go to update_profile page). 168. Virgin Media. --. Get NordVPN - the #1 VPN for Virgin Media. A new secure password will be generated for you. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. Hi 20220328, Thanks for your post and welcome to the forums. AFAIK Web Safe setting cannot be configured through Hub. 168. Please can you look into my settings from your side too. POP3 Settings. 66. If you changed the computer's network settings to use any Public DNS does that re-gain access. 9. I will send a private message - watch out for the purple envelope inviting you in. Login to the Virgin Media online account and check the Web Safe settings. Mobile customers can also use the app to keep on. The message you get from the pc isthat "something has gone wrong on our side. Virgin Media Staff. Options. Your previous Web Safe settings will remain active. Welcome to the community and thanks for taking the time to post here on the forums. When prompted, enter the settings. Have you tried to access the settngs via the method that 用心棒. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Virgin Media takes online safety seriously. 99. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. The website is If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Vodafone Sign in to My Virgin Media a. Is F-Secure Safe free with Virgin Media? F-Secure SAFE is a multi-award winning online security solution which is free to all Virgin Media customers for the first year, and it includes: Virus protection: detects and removes viruses, malware and spyware that. Had hoped curl might show more information but alas no. Community Natter. Virgin Media; My Virgin Media; Shop; Help;. Click on My Apps then Web Safe. --. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. I will send a private message - watch out for the purple envelope inviting you in. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. Modem-only. It’s important you choose a passcode that’s different to the one you use to unlock your device. Any website unsuitable for children is blocked by default. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. 140WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). IMAP Security. 48. e. Makes sure your dns settings on your computer are manually set - 8. I added it to the 'allowed websites' list, and it's working fine. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. The settings vary with each ISP, but most offer some or all of the following options: Timer. com (connection reset error). Account - Cable. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setAt Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Home Phone. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. You’ll pay nothing for 3 months (with no payment details. If you haven’t got an account click the ‘Create Your Account’ button. 8 and/or 1. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Instructions here for WIndows PCs. Re: Can’t access web safe. Account - Mobile. Makes sure your dns settings on your computer are manually set - 8. Hi , Thank you for coming back to us about this ongoing issue. com 194. 1 — the Internet’s. Virgin Media Web Safe allows you to restrict certain types of. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. That's all well and good, but it means people looking. Have looked at previous similar posts and have tried. All Rights ReservedI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. 168. Virginmedia. Manage Your Account. 8. These are two settings – Virus Safe and Child Safe. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. The Virgin Media Super Hub lets you connect more than 20 different devices so you can play games, download files and stream music simultaneously – and all at rapid speeds. WiFi Max. Switched On Families. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Not able to access websafe_setting page (able to go to update_profile page). 3. I do not pay the extra £3 a month for the internet security. Open a new account or log in to your virgin Media account using your email address and password. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. 88K views 5 years ago. 2 years later this problem still persists. run the Standard test and confirm the. Thanks - 5400491. Learn moreWeb Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Add a new username and password. 1. opens perfectly in both Firefox and in Edge. Switched On Families. 67. com and we’ll look into them. Can't disable child safe. 222 & 208. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Changing network settings to use any Public DNS should re-gain full access for the device. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Self Care VideosOff-the-shelf Wi-Fi routers have more powerful hardware and, in the case of mesh systems, are extensible, so you can position the individual Wi-Fi mesh nodes for optimal coverage. AS Name. - 5205097 - 3. There's no firewall settings that I can see, and one time I got to see a page saying. 1. Thanks for your response. Networking and WiFi. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. I have my own user end protection against malicious sites so neither is desirable. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. Use a free web proxy and enter Use the Get Magnet Link site. Turn off all Spam filtering. 0. It works now. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 8. Unless virgin is specifically blocking the IPs of your. 168. Customer since 1993. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. on laptop and moibile, including private browsing. org. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. in/myVM . Help - new to Virgin media and setting web safe for appropriate child settings to avoid porn and nudity but in search on phone and iPad you can still see images! Not what we wanted. I’ve had my broadband up and running since 10/09 and I set the account up just before then. Help with Volt. May just be a. -- I'm a Very Insightful Person,. 4. Web Safe is not automatically turned on for customers who joined before this date. I can't change websafe settings. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Plus all the blocked websites reset to nothing when I log in again. resolved IP Address is 185. IPSec Pass-Through. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Every computer on the internet must have a unique. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Stream from Virgin Media. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. 6 - 6. Thank you. For XBOX or Playstation: modify the network settings and specify the DNS manually as the. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). Also check the. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. My Virgin Media App. Go to Account settings, then Account details. See full list on my. Superstar. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 168. The message you get from the pc isthat "something has gone wrong on our side. Click: Web Safe. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. We are able to update this setting for you manually too, we just need to confirm a few account details. Navigate to the My Apps tab and select Web Safe from the menu. It's the same for virus safe and child safe. Networking and WiFi. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. It looks like my websafe setting is switched to off. Hi. com (blocked by Web Safe), bestvpn. ntt. 1. 9. Forum; Apps. You can also call. Web safe provides ultimate protection when using the internet. Back up your device using iCloud or your computer. It’s easy to turn on. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Once logged in, select ‘My apps’ tab’. The Gamer Lounge. 1. c. Complete your profile. com. Virgin Media Web Safe and Virgin Media. Apply the Public DNS to the computer / device / your own Router i. To check this, go to iOS settings > Local network > ON’. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. 123. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Tuning in 690 Views Message 13 of 32 Flag for a moderator. 8% price rise, adding almost £7 to the cost of a typical £50 broadband and TV package. Move message to Spam folder (default) Flag a message as. Learn more Hav. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Open a Web browser (e.